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Returns/Refunds

If you purchased a product (excluding services) and are not satisfied with the product, you can return the product for a full refund subject to the following restrictions, policies and procedures:

  1. If your product is damaged when it is received, contact ATI Attraction Marketing, LLC for an immediate exchange.
  2. The product MUST be returned or exchanged within 30 days of your purchase date. ATI Attraction Marketing, LLC will not be held responsible for any lost packages; AND
  3. Shipping and handling fees will not be refunded; AND
  4. Due to the ease of software and digital product copying as well as software piracy laws all sales are final on digital products that are downloaded from our website (such as E-books, forms, newsletters, etc.) and no refund shall be issued; AND
  5. All sales are final on any services (excluding products) once they are rendered, such as consulting, coaching, mentoring, live event training, membership services, etc. No refunds will be issued for services provided; AND
  6. All materials produced by and purchased from ATI Attraction Marketing, LLC are protected by copyright law. None of the materials can be copied whether in printed, electronic, CDs, DVDs or any other format. Nor can they be archived, copied or transferred from one media to another. Any such copyright violation shall void any return/refund privileges and violators may be prosecuted; AND
  7. Your return MUST be accompanied by all of the following information in legible writing or type: [a] your full name, [b] your full address and shipping address, [c] your E-mail address, [d] your telephone number and [e] copy of your receipt (showing totals, product name, billing information, etc.); AND
  8. The product you're returning must be in a "like new, same as shipped to you, ready to resell" condition. There will be a 15% restocking charge if a product is returned in a not "like new ready to resell condition". Reminder, you are not allowed to make copies of the material, including archival copies; AND  
  9. Returns and refunds are limited to one product refund or exchange only, per customer. No Exceptions; AND
  10. You must notify ATI Attraction Marketing, LLC by phone at 877-722-9324 or by E-mail at customerservice@atimarketing.com of your return so that we can give you an RMA number which is required for every return to ensure proper crediting. At that time we will also confirm the shipping address; AND
  11. You must download and print the RMA Form below and follow the steps to receive your refund; AND
  12. ATI Attraction Marketing, LLC is responsible only for products produced by ATI Attraction Marketing, LLC; AND
  13. If you purchased the product from an organization, person or entity other than Own Your Life LLC, you must apply for a return/refund with that organization, person or entity.

 

RMA Forms and Instruction

1. Print your RMA form out.

2. On your Personal RMA Address Card, write in your RMA Number that was given to you by the customer service representative. **

3. Place everything that you received from us in your return package. If it came with your purchase, then it qualifies as ‘everything.’

4. Cut out the Address card along the dotted line and attach it to the outside of your package. Make sure your address card is filled in with the following information:

** Fill out your RMA form COMPLETELY.

 

**IMPORTANT - PLEASE READ**

Returns will not be accepted if:

  • Your Personal RMA Address Card is not on the outside of your package, with your RMA number on it
  • Your RMA form is not completed and included with your return

 

PLEASE ALSO INCLUDE THE FOLLOWING INFORMATION FOR YOUR

RETURN TO BE PROCESSED PROMPTLY (Please Print)

Full Name____________________________________________________________

Address on original order________________________________________________

City___________________________ State________________ Zip Code___________

Address____________________________________City_______________State____

Zip Code_________________ Contact phone number _________________________

Contact via email address________________________________________________

Reason For Returning Product ____________________________________________

_____________________________________________________________________

_____________________________________________________________________

 

Place the RMA Address Card on the OUTSIDE of your return:

Personal RMA Address Card


-------------------------------------------------------------------------------------------------------------------------------------------------------------------

ATI Attraction Marketing, LLC.

Attn: Refund Department

1688 Lamar Memphis, TN 38114

 RMA#_________________________

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Directions

1.  Write in your RMA (Order Number) Number that was given to you by the Customer Service Representative on the Address Card where indicated.

2. Cut this RMA Address Card out along the dotted line.

3. Attach the RMA Address Card to outside of return package as the shipping label.

  • To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number.
  • If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
  • Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
  • Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product 100% money back guarantee covers price of product only.
  • You will receive a refund of your full product price. 100% money back guarantee does not cover shipping and handling fee.
  •  Once a return is received the refund process will take no more than 30 business days. International orders will be refunded back to the original credit card (if order is less than 90 days old), and PayPal orders will be credited back to the PayPal account.

Please feel free to contact us with any questions or concerns via email at customerservice@atimarketing.com

Or by phone at: 877-822-9324